Shipping & Delivery Policy

Effective Date: [Insert Date]

At Matte Protected, we aim to deliver your order safely and promptly across the United Arab Emirates.

1. Delivery Areas

We currently deliver to addresses within the United Arab Emirates. Delivery availability may vary depending on the location and courier coverage.

2. Delivery Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free delivery promotions or free delivery above a specified order value. Any applicable promotion will be displayed on our website or at checkout.

3. Delivery Times

Estimated delivery times will be displayed at checkout or communicated to you after your order is confirmed.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, incorrect or incomplete delivery information, public holidays, weather conditions or other unforeseen circumstances.

4. Order Processing

Orders are normally processed after successful payment confirmation.

We may contact you using the contact information provided during checkout if additional information is required to process or deliver your order.

5. Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information. If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.

7. Damaged or Incorrect Orders

If you receive an item that is damaged, defective or different from the item ordered, please contact us as soon as reasonably possible with your order details and photographs of the item and packaging where applicable.

We will assess the issue and provide an appropriate remedy in accordance with applicable UAE consumer protection laws and our Returns & Refunds Policy.

8. Contact

For questions regarding delivery, please contact us at:

Email: contact@mattesys.ae
Phone/WhatsApp: +971 50 888 2354
Business Address: SHOP 20, SULTAN MOHAMMED BUILDING, AL RAFAA STREET, BUR DUBAI, DUBAI – UAE

Legal Business Name: Mattesys Computers LLC
Brand Name: Matte Protected
Trade Licence No.: 1164325
Licensing Authority: Dubai Economic and Tourism Department (Govt of Dubai)