Privacy Policy

Effective Date: [Insert Date]

Matte Protected respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website or purchase our products.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

  • Name;
  • Delivery and billing address;
  • Email address;
  • Telephone number;
  • Order and transaction information;
  • Account information;
  • Information you provide when contacting customer support; and
  • Technical information such as IP address, browser and device information, cookies and website usage information.

2. How We Use Your Information

We may use personal information to:

  • Process and deliver your orders;
  • Process payments;
  • Provide customer support;
  • Manage your account;
  • Process returns, exchanges and refunds;
  • Communicate with you regarding your orders;
  • Improve our website, products and services;
  • Maintain website security;
  • Detect and prevent fraud, abuse and unauthorised activity; and
  • Send marketing communications where permitted by applicable law and based on your preferences or consent where required.

3. Payment Information

Payment transactions may be processed through third-party payment service providers.

Where payment information is handled by a payment provider, that provider may process your information in accordance with its own privacy and security policies.

We do not intend to sell your personal information to third parties.

4. Sharing Information

We may share necessary information with trusted service providers that help us operate our business, such as:

  • Delivery and logistics companies;
  • Payment processors;
  • Technology and website service providers;
  • Customer support providers; and
  • Professional advisers or authorities where required or permitted by law.

We only share information where reasonably necessary for the relevant purpose or where required by applicable law.

5. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve our services.

You may be able to control cookies through your browser or device settings. Certain website functionality may not operate properly if cookies are disabled.

6. Data Security

We use reasonable technical, organisational and security measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, meet legal and regulatory obligations, resolve disputes and enforce our agreements.

8. Your Privacy Rights

Subject to applicable UAE law and any applicable conditions or exceptions, you may have rights regarding your personal information, including rights to access, correction, deletion or other applicable requests.

To make a privacy-related request, contact us at: contact@mattesys.ae

We may need to verify your request before processing it.

9. Children’s Information

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

10. Third-Party Services

Our website may contain links to or use third-party services. Their privacy practices are governed by their respective policies, and we recommend reviewing those policies where applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the applicable effective date.

12. Contact Us

For privacy questions or requests:

Legal Business Name: Mattesys Computers LLC
Email: contact@mattesys.ae
Address: SHOP 20, SULTAN MOHAMMED BUILDING, AL RAFAA STREET, BUR DUBAI, DUBAI – UAE
Phone: 971 508882354