Refund Policy

Effective Date: [Insert Date]

Once a return is received and approved, Matte Protected will process the applicable refund.

1. Refund Method

Where possible, refunds will be made to the original payment method used for the purchase.

For certain payment methods, refunds may be processed through the relevant payment provider or payment service or on to your account with us whichever you select.

2. Refund Processing Time

After a returned product has been received and approved, we will initiate the refund within 14 business days.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

3. Full Refunds

Eligible returns that comply with our Returns & Exchanges Policy will generally qualify for a refund of the amount paid for the returned product.

Where a return is due to a defective, damaged or incorrect product, applicable delivery/return costs will be handled in accordance with applicable UAE law and our policy.

4. Partial or Unavailable Refunds

Where a product does not meet the applicable return conditions, we will inform you of the issue and the available options before processing any applicable refund.

5. Promotional Discounts

Where an order was purchased using a discount, promotional code or other offer, the refund will be calculated based on the amount actually paid, subject to the applicable terms of the promotion.

6. Cancellation Before Dispatch

If you request cancellation before your order has been dispatched and the cancellation can reasonably be processed, we will cancel the order and issue the applicable refund.

7. Defective Products

Nothing in this policy limits any consumer rights or remedies relating to defective or non-conforming products under applicable UAE law.

Our processing time: 14 business days
Bank/payment provider time: additional time depending on provider.